Monday, November 28, 2011

Understanding Islam...a REALLY good help from Akbar Ahmed


For my M.A. pre-911, I did extensive field research on Islam in India.  Islam (and India) continues to intrigue me today…not because of politics or terrorism but because of its worldview which varies greatly from mine.  I am a firm believer that in order to work and live in a pluralistic society, it’s best to start with understanding and commonalities versus fighting over the differences, (though healthy, mature debate can lead to understanding).

Last summer I read a book by Muslim author Akbar S. Ahmed Journey Into Islam: The Crisis of Globalization which revolutionized the way I view Islam and I believe it can help us understand contemporary Muslim worldviews in such a way as to breed discussion and positive interaction rather than fear, knee-jerk reactions and prejudice.

In his book, Ahmed uses three categories to describe the prevailing Muslim worldviews in light of globalization.  He identifies three Indian cities as metaphors for those views.  The cities “represent different interpretations of Islam in the minds of the local people associated with particular Muslim perspectives.” The 3 models are recognized worldwide, says Ahmed, although they are labeled differently by different societies and peoples (Ahmed, 33).



 In brief, while each retains the core Islamic faith in the Quran and the Prophet, they differ radically:

Preserving – Islam preserving orthodoxy and the purity of Islam, especially in the face of non-Islamic peoples/politics, etc., being able to stand up to the West/US in so doing.   It can be as meaningful as apologetics and valuing the fundamentals of Islamic faith and practice or as violent as militancy and terrorism.  In South Asia it may be represented by groups such as Dr. Zakir Naik (Islamic Research Foundation - Mumbai), the Deoband movement with it’s  Tablighi movement as well as those more militant underground groups such as Lashkar-e-Taiba and the Taliban which condone violence as part of their core beliefs. 

Accepting – Islam accepting the mystical and superstitious – Sufism – focusing on people and places of spiritual power even to an extreme –  holding those as equal to or above the authority of the Quran and traditional teaching.  In South Asia this can be represented by the Chisti Sufi movement out of Ajmer and the Barelvi movement  out of Bareilly, UP, India.  (See map)

Synthesizing – Islam finding harmony with modernity – keeping orthodox faith in tact while incorporating modern values such as women’s rights, democracy, education for women, feminism, secularism, etc., Progressive. In South Asia it may be represented by those embracing Aligarh University and the Ahmadiyya sect.

Ahmed’s models are generalizations.  Individuals, communities, societies and countries can embody multiple models at once.  Yet with the aid of these three 3 models one can better appreciate how Muslims view themselves.  Here are two examples I can give that may help demonstrate these models:  

A woman wearing a t-shirt and jeans changing into a full burqa and hijab face-covering in an airplane just before disembarking can mean she is Synthesizing at heart yet conforms to the Preserving community – whether it be the influence of family, friends or society – each pulling her one way or another.   A Muslim who loudly and even abrasively shows an affinity for the Quran and Sharia (law) demonstrates a Preserving identity yet he may also empathize with modern women’s rights and education for all, including in modern sciences, showing a clear overlap with the Synthesizing model.

This is meant to be an introduction to and interaction with the differing Muslim world views based on Akbar Ahmed’s model.  By no means is this meant to be a reference guide on Islam.  I am currently working through this at length, examining each of the 3 models as it is expressed in India.   I really believe this model can help us understand and interact with Muslims in a much more effective way.

My Journey

For over a decade I have functioned on the conclusion that some issues in Christians relating to Muslims have limited value…like apologetics.   To further explain, unless a person is a genuine seeker of truth and a mutually beneficial relationship, the first questions coming from SA Muslims in my experience are most likely not coming from a heart-felt conviction of the truth.  They are simply telling regurgitated teachings given in madrasas and masjids all over the region.  Unlike most Hindus, Muslims are taught an apologetic against Christianity from a very young age.  Thus, this predisposes them against Christians and Christianity.  Using apologetics with South Asian Muslims I found is a circular argument at best.  Very few of those I spoke with ever spoke about their personal views…only those espoused by their community.  I realize this is a particularly South Asian cultural value - the community as a whole being valued over an individual’s perceptions and ideas.    

I have run into many Muslims who stand on apologetics as if it were The Answer to interacting with non-Muslims.  I have witnessed them teach Christians about Islam and passionately go on and on about the logic of the Quran.   I’ve seen Christians do the same – using apologetics with Muslims as if this approach was The Answer.  In my view, if anything, this particular approach for interfaith understanding creates hostility and anger on both sides rather than drawing them closer together in understanding relationships.  This led me to at times dismiss the value of apologetics, even speaking against it, offering much more practical tools instead. 

Then something happened.  I read Akbar Ahmed’s book. 

Until then, I had looked at Islam through the traditional learning I was taught:  that the Islamic worldview was divided into the two main branches - Sunni and Shia, both with their Sufi and popular Islamic expressions -  Sunni Islam reflecting the majority of Islam in the world and  Shia Islam the minority with the various representations of its belief system.  Both divisions in Islam cling to the core 5 Pillars, 6 main beliefs along with the main schools of Islamic law. Do please forgive the oversimplification - but combine this with their more militant and progressive expressions, throw in the challenges of nominalism, materialism and secularism, humanism, and even tribalism, etc., and there you have it.  Again, this is intentionally an oversimplification but I think the idea remains clear and intact. 



 






An example of how this perspective might look: 



 

Sunni and Shia remain distinct yet Popular and Sufi Islam occur in both.  Parts of Popular and Sufi Islam move beyond orthodox Islamic teaching and are rejected by it in both divisions, thus the circles move outside the Sunni and Shia squares.  Most categories non-Muslims have used to describe Islam have been an attempt to use Islam’s own definitions – how does how do politics and religion relate, etc., as well as from how Muslims described themselves to the rest of the world. 

Using this lens to view Islam, I think Americans in particular remain troubled in regard to understanding Muslim peoples.  Which voice do we listen to? Who speaks for Muslims in general, articulating their ideals?  What’s the difference between a Saudi Wahhabi Muslim versus a Shaikh Muslim from Mumbai or an Ansari Muslim in Bihar or a Khan in Chicago?  What implications do those differences have for community development and business…even for interfaith relations?  We have found language differences helpful as well as some practical differences, yet we Americans still remain in the dark about most Muslim peoples in the world, let alone here in South Asia.  

Then comes Akbar Ahmed’s models to help.   (Circles come from a colleagues idea interacting with Ahmed's model).


By using what we already know about Islam as described above and combining it with Ahmed’s model I think this can revolutionize our thinking.  It certainly has revolutionized mine.

While thinking through these things, I ran into one of my South Asian friends who is part of a  well-known Muslim organization in the country.  He specializes in apologetics specifically using the Quran and Hadith.  Out of sincere friendship for this man, I once again sat at his feet, ready to learn from him, though I confess I have grown dissatisfied with Muslim apologetics I’ve heard time and time again.  For me, it seems to offer little practical, let alone theological help for understanding.   

As I listened, I put Ahmed’s model together with what I was hearing from him and I was floored.  Here is a man whose heart and mind was thoroughly convinced of his ideals.  I thought of his background.  Using Ahmed’s model, I realized he most likely had a very strong Preserving influence on his life as a Muslim.  To preserve the truth is of critical importance for him and now sharing with me, he was demonstrating that.  He was articulating something of great value to himself.  He desperately needed those answers apologetics could give him for his faith and life.  Now, it naturally exuded from his lips with passion as he could express his ideals in a greater and more meaningful depth than ever.  I have not met many people like him - who are not simply regurgitating what some scholar or theologian has touted.  I still hold strongly to the limited effectiveness of apologetics for community understanding, but my conclusions have been amended to include affirming my friend’s passion and the reasons for it.

This is not to ignore other significant issues.  There still remains the tendency to do something not because it is effective but because we are good at doing it - even apologetics.   Just because someone uses apologetics to defend or explain his world-view does not mean it will do the job … that others truly will understand.   Adding Ahmed’s model to what we Americans already know could greatly help us in our pursuit of understanding Muslims in our own backyard.

As helpful as these models are, they are simply  generalizations.  Sometimes the models overlap and at other times individuals move from one to another depending on community expectations, etc..  Muslim countries do not neatly fit one model, yet with the aid of these three 3 models one can better appreciate how mainstream Muslims view themselves (Ahmed, 38-39).  Ahmed correctly observes:

Mystics reach out to other faiths, traditionalists want to preserve the purity of Islam and modernists attempt to synthesize society with other non-Muslim systems.  But most people in the West do not understand the complexity of Muslim society through such models…they reduce understanding of US relations with the Muslim world to good versus evil and divide Muslims crudely into moderates versus extremists. (Ahmed, 32)

And further, Ahmed offers explanation in response:

While Muslims were aware of the process of globalization and may [have] wished to participate in them, they felt they were being denied access to its benefits.  In their disappointment, they turned in anger to role models who promised them some hope of redeeming their honor and dignity. That is why so many young Muslims in the age of globalization prefer bin Laden to Bill Gates. (Ahmed, 16).

Ahmed explains, (Ahmed, 38)
A Muslim must balance the need to strive for the next world while living in this one – it is well to recall the classic definition of ideal Islam as achieving perfect equilibrium between these two worlds, deen and dunya respectively, or between spirituality and worldliness.   Each of the models just defined attempts to achieve precisely this, although by means of manifestly different strategies. In each case, Muslims work to find a happy medium between the pull of the market and the mosque.  The problem, as will become clear, is that each lays greater emphasis on one or the other, which upsets the delicate balance that Islam once struggled so assiduously to maintain.  So while Ajmer followers may spend more time thinking of the hereafter and ignoring the world, those favoring the Aligarh model may be doing the opposite.  Confident that it is the guardian of the faith, Deoband believes that it has struck the right balance between deen and dunya.

The models just described also provide some perspective on the broad Muslim responses to one another.  That is one of the advantages of reducing large and complex populations to models and categories.  Ajmer followers for example, think Deobandis are too critical of other faiths and too preoccupied with opposing mystics, while they find Aligarh followers too concerned with the material world.  For their part, the followers of Deoband would consider those of Ajmer guilty of innovation and close to heresy and those of Aligarh far too secular and influenced by the West.  The Aligarh group would perceive Ajmer as backward and would dismiss Deoband as little more than a rabble of ignorant clerics.  Jinnah, although he had not studied at Aligarh himself, saw its students as ‘the arsenal’ of the Muslim in his campaign for a modern Muslim homeland to be called Pakistan and himself was constantly attacked by clerics as a ‘nonbeliever.’

With this greater understanding, it becomes easier for us to:
  • Understand more succinctly those Muslims we interact with in community
  • Respect Muslims’ values and be able to dialogue in meaningful ways
  • Provide handholds of understanding and connection in community
 I have already experienced some profit from these 3 categories in my work.  As I used Akbar’s categories to help a hafiz and former Deoband Imam – understand differences in Christianity’s denominations, he quickly understood, even identifying his recent believers into Akbar’s categories with a smile.  It greatly helped him understand their differing perspectives and what is valued by each.  I honestly feel this is impacting his understanding of non-Muslims…and his own community.

In a day when people are weary of American and Islamic relations, Ahmed’s book brings hope that our relationships can truly be meaningful on the basis of understanding.

The first half of Ahmed’s book is a great read and very applicable. The final half of the book delves into the interpretation of Western politics and Islam. It is definitely thought provoking and worth studying, though it is only a sideline to the value of this book for my purpose.

For further study see:
Flipkart.com (for Indian orders) Journey Into Islam
Study guide on the book itself  
Journey into Islam Ahmed’s site about worldwide Islam today
Journey into America Ahmed’s site about American Islam

Saturday, November 12, 2011

I'm a minimalist when it comes to technology

Give me something that works ... that keeps me doing my work at the pace I need to go... that does what I need it to do.   I don't need the latest and greatest. .   Let them work out the kinks in the systems and I'll go for the 2.0 versions any day. Untill recently I've been working on a 2005 Dell Inspiron. Worked fabulously for years! Dell's in-home warranty service was tops.  Then, right after the extended warranty expired....poof... a pumpkin it became.

Maybe one day I"ll even be a Mac-man...but not for now.

It's not about showing off... letting people see my technology....but doing the work.

I just recovered from having 3 computers die on us, thus the lag in posting.  I could have posted at the expense of time with my family....which the computers all took from me.  Maybe I could have posted ... smaller and better. Hopefully now I will.

Friday, September 23, 2011

Watch Your Group Dymanics

Bill’s Take-Aways from Ken Blanchard’s The One Minute Manager Builds High Performing Teams, Harper Collins Publishers, 1990.

We’ve all functioned in groups – at work, family, in our religious assemblies, etc.  One thing that has caught my attention over the years Blanchard so tactfully presents - viewing the actual process of being a group, how we arrive at decisions, how we do what we do.  Over the years it’s been easy to become overwhelmed by fears and insecurities while working in groups that we remain blind to how we do what we do. 

Blanchard correctly perceives group interaction in 2 parts: the Content and Process.  What we are about…what we are attempting to accomplish when we get together and how we go about accomplishing it in our groups.  Often my local colleagues also miss this point.  They get so caught up in the content (the What) that they forget that the process (the How) is also as significant.  This is extremely important in my field – training adults.  If folks can’t understand the content (simplicity is essential) AND the process (readily reproducible) then people won’t do it.  When we gather for meetings and this disconnect occurs, it decreases our productivity.  I fail the folks I train if I don’t address both of these critical issues.When I meet in a team to decide our next step of action yet the only one talking is me...the process is broken.

I realized quickly in my professional life that some things like this do not come intuitively for me.  I am not as gifted as many of my colleagues, yet Blanchard readily helped.  I must keep both parts of team dynamics in view. 

In team building, Blanchard brilliantly points in the right direction…to actually observe a team, looking for these two parts, evaluating them in order to become better and more effective.   When a team gathers for a meeting – how are they interacting with the content of what brought them together?  How are they interacting with each other? Are people fearful to give their insights?  Are unresolved personal conflicts undermining team meetings? Is someone manipulating or dominating the group so it no longer is a team?  Is healthy debate of conflicting points stifled instead of allowing productive discussion that might produce further effectiveness?

How are we as a team functioning in these two areas? (In our families, work, etc.)  What and How?  Too often we don’t look at our group dynamics in this light. In answering these, often our vanity gets in the way of producing positive growth in each other. 

Blanchard writes,
You help all team members develop the skills and knowledge so they become self-directed and to provide an environment where they feel willing to risk, to grow, to take responsibility and to use their creativity.

That’s the kind of team I want to work with.  That’s the environment I want to endeavor to create. Observing and then adjusting our group interaction - the content and process - can greatly enhance our work and colleagues, perhaps even inspiring others to be more and do more than they thought they could.

Thursday, September 15, 2011

Moving Beyond the status quo and Lead!

3 P’s
Priority: Triage Everything
Propriety: Bill of Rights
Do the Right Thing
For the Right Reason
With the Right People
In the Right Order
With Intensity
For the Right Results
Commitment: “I Gotta Wanna”


The On-time, On-Target Manager by  Ken Blanchard and Steve Gottry, HarperCollins, 2004.
Blanchard writes these 3P’s are a mnemonic device…since the 3rd P is a “C”....
We all struggle with staying on top, leading while also keeping at bay the tyranny of the urgent. I find myself coming back to Blanchard's list often.  Lately I have forgotten to look at it and feel continually behind.  I’m reminded of it today and it certainly helps my decision making. I so desire to do more and be more than simply be a mediocre manager.

The latest from Seth Godin: If you're on the critical path, if someone is waiting for your contribution, ship now.'  Godin’s ‘shipping’ means - getting things done and moving on.  I want to lead v. merely staying on top of my to-do list, but how can I when our technology fails, our machines break, our clients are calling, our suppliers are late, our budgets get squeezed… Blanchard’s list helps to alleviate the stress caused by the confusion.  Living in India, I encounter a different set of challenges than if I were to live in the US. No matter where I live or work or what company employs me, I will face a variety of challenges from within and without that will attempt to thwart my pursuit to lead.

I need to come to grips with the things that are truly out of my control – they are truly not worth fretting about.  If changes need to be made because of them, then so be it… I need to move on and stop worrying...and ship with the aid of the 3P's.

Tuesday, September 6, 2011

Enlightened Hospitality


Bill’s TAKE-AWAYS from 
Setting the Table: The Transforming Power of Hospitality in Business
by  Danny Meyer, HarperCollins Publishers, 2006   Read in May 2011

                  
I’m not a restaurateur but Danny Meyer writes in such a way that it’s easy to see his business principles.  I’m grateful when writers do this. I’m always eager to learn about things I haven’t a clue about. Danny makes it easy.  What follows is not a compilation of my full notes but some of my actionable Take-Aways from his book.     See his Company!


  1. “Hospitality is the foundation of my business philosophy.  Virtually nothing else is as important as how one is made to feel in any business transaction. Hospitality exists when you believe the other person is on your side.  The converse is just as true.  Hospitality is present when something happens for you. It is absent when something happens to you.  Those two simple prepositions for and to – expresses it all.” From page 11.

“Hospitality is how the delivery of that product makes its recipient feel.  Service is monologue – we decide how we want to do things and set our standards for service.   Hospitality, on the other hand, is a dialogue.  To be on a guest’s side requires listening to that person with every sense, and following up with a thoughtful, gracious, appropriate response.  It takes both great service and great hospitality to rise to the top.” From page 6
As I read this I heard Seth Godin in the background.  It’s brilliant but often overlooked. No matter what it is we are bringing to the table: selling a product or providing a service or training, Meyer’s point holds true.  I’ve learned to keep the end in mind before I start out (see the orchard in the apple).  As Meyer conveys his adventure and core values, this is clearly articulated.  It all depends on what we want to do with those who hear us/receive from us.
Though hospitality is not what drives my company, I see Meyer’s foundation very applicable.   As I meet with clients, am I presenting something for them or to them? Do they believe I am on their side? What can I do in my next meeting to change that to be so?  Maybe we’ll both be able to walk away from that meeting with buy-in that can boldly and encouragingly get us both where we want to be.
2.        Along those same lines, Meyer writes toward the end of his book, in his  Virtuous Cycle of Enlightened Hospitality pages 237-238 regarding valuing his employees and asking the question
in that transaction, did I present myself as an agent or a gatekeeper?  An agent makes things happen for others whereas a gatekeeper sets up barriers to keep people out.”
Am I taking the time to evaluate, asking myself this same question?  If I can be perceived as my colleagues/clients agent, then not only can our working relationship soar, but so can the work….what they want me to do for them and what I have a passion to do and see done.
3.       “Know Thyself: Before you go to market, know what you are selling and to whom.  It’s a very rare business that can (or should) be all things to all people.  Be the best you can be within a reasonably tight product of focus.  That will help you to improve yourself and help your customers to know how and when to buy your product.”  From page 12
I’ve witnessed so many people, including myself, give lectures or lead meetings where this did not do occur!  Knowing what we have to offer and to whom it can be useful coupled with knowing our clients (who they are and are not) can lead to ever increasing effectiveness.
4.       “Develop 100% employees whose skills are divided between 51-49 between emotional hospitality and technical excellence.”   A 51%er is an employee which has 5 Core Emotional Skills:
1.       Optimistic warmth (genuine kindness, thoughtfulness, and a sense that the glass is always at least half full)
2.       Intelligence (not just ‘smarts’ but rather an insatiable curiosity to learn for the sake of learning)
3.       Work ethic (a natural tendency to do something as well as it can possibly be done)
4.       Empathy (an awareness of, care for, and connection to how others feel and how your actions make others feel)
5.       Self-awareness and integrity (an understanding of what makes you tick and a natural inclination to be accountable for doing the right thing with honesty and superb judgment) From page 143 
I hear Jim Collins’s Good to Great framework of hiring the right people as I read this.  Starting with the right kind of people, as Meyer articulates, is essential. People can acquire skills but their sense of ethics, respect for others and character is what they bring to the table prior to taking a job.   These are the people I need to be seeking for.  These are the people I want to work with.
There’s lots more from Danny Meyer from his story.  It is an excellent read and inspiring.  I’ll pass my copy on to the first who asks … spread the good around a bit!

Monday, August 29, 2011

The Name for this blog

After reading Alan Webber's Rules of Thumb book I realized I've been helping myself learn the way he wrote about...for years now...reading and taking notes on things to apply and keeping those notes handy so those things I'm learning actually impact my daily life.

The authors that inspired me to take notes and change were Ken Blanchard and Jim Collins. The people that helped me work through that are Randy and Neill. Thanks guys!

I've got a few sets of notes on large rings I take with me when I travel.

Wasting Time from Seth Godin

A Waste Of Time?   Another gem from Seth Godin. Usually what I get from Seth is either an idea or inspiration that triggers action. I'm sure my wife and my boss . . . and my kids appreciate that!

Thanks, Seth!

My Rules of Thumb

Definition of RULE OF THUMB

From Merriam-Webster:
1: a method of procedure based on experience and common sense
2: a general principle regarded as roughly correct but not intended to be scientifically accurate 
My plan: Writing actionable "Take-Aways" from whatever I'm experiencing, books I read and people I talk to as the source. Sometimes these Take-Aways will be broad, encompassing major points...at other times it may only be dealing with one issue in particular.